Refunds and Returns 

In the event that you’re not happy with your order, please feel free to contact us. Be aware that customised items cannot be returned, unless there is a fault with the product that was made by us. This is because custom shin pads are made to order products and we email you your final design before production to ensure you are happy with your product when received.

Use the following steps when you want to return your order:

  1. Please email infor@matikz.com with your order number and the product you would like to return
  2. We will take a look at your message and check what we can do
  3. We will get back to you and discuss the best way is to solve the issue

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom products can only be returned, if there is a fault with the product from our side.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable)”

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  2. Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credited to your original method of payment within 7 days of approval.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@matikz.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged by our mistake. Please contact us at info@matikz.com to inform us about any defective or damaged items, so we can find a solution.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a pair of custom shin pads, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.